Terms of Service

Last Updated: April 2026

1. Acceptance of Terms

By accessing this website or engaging Apex BPO for services, you accept these terms. Specific outsourcing engagements are governed by a separate Master Services Agreement and Statement of Work.

2. Website Use

The content on this site is for informational purposes. You may not scrape, republish, or use our content for competitive intelligence without permission. Pricing indications are estimates — actual pricing is confirmed during the discovery call.

3. Services & SLAs

All BPO services are governed by formal Service Level Agreements that define scope, response times, quality thresholds, and escalation procedures. SLAs are customised per engagement and reported daily.

4. Confidentiality

We treat all client information as confidential under mutual NDAs. Detailed safeguards are documented on our Security & Compliance page.

5. Intellectual Property

All site content, marks, and trade names are the property of Apex BPO. Work product created during client engagements is assigned to clients per the Master Services Agreement.

6. Limitation of Liability

To the extent permitted by law, Apex BPO is not liable for indirect, incidental, or consequential damages arising from website use. Liability under signed engagements is governed by the relevant Master Services Agreement.

7. Governing Law

These terms are governed by the laws of the Federal Democratic Republic of Ethiopia, with client engagement contracts governed by the law specified in the Master Services Agreement.

8. Contact

Questions? Email zionengineeringsolutionsplc@gmail.com or call +251 911 598 197. See also our Privacy Policy.

ISO-Aligned Processes

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98% Client Retention

24/7 Operations

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Apex BPO — Premier Ethiopian Business Process Outsourcing Partner

Professional BPO services from Addis Ababa, Ethiopia. Call centre, customer support, back office, data entry, IT outsourcing, and help desk services for US, UK, Australia, Canada, UAE, and EU businesses. 40–60% cost savings with enterprise-grade SLAs.

Our BPO Services

Inbound & Outbound Call Centre — Professional inbound support and outbound campaigns across voice, chat, and email channels.
Customer Support Services — Omnichannel customer care with dedicated teams trained for your brand voice.
Back Office Support — Digitisation, classification, workflow routing, and administrative processing.
Data Entry Services — High-volume, accurate data entry with 99.9% accuracy guarantee.
Data Processing Services — Cleansing, enrichment, transformation, and validation of business datasets.
Business Process Outsourcing — End-to-end outsourcing of non-core processes.
IT BPO Services — IT service desk, infrastructure monitoring, and application support.
Customer Contact Management — Centralised multi-channel contact management.
Help Desk Support — Tiered technical help desk from L1 to L3 escalation.
Email & Chat Support — Real-time chat and SLA-driven email support.
Offshore Outsourcing — Cost-effective offshore delivery from Ethiopia.
Back Office Outsourcing — AP, AR, reconciliation, and financial operations.
Business Support Services — Administrative, clerical, and operational support.
Operations Support — Process management and workflow optimisation.
Data Management — Database admin, migration, archiving, and lifecycle management.
Document & Records Processing — Digitisation, indexing, and compliance archiving.
Outsourcing for SMEs — Flexible packages for small and medium enterprises.
IT Outsourcing — Managed IT services and cloud support.
Resource Augmentation — On-demand skilled professionals.
Professional BPO — Premium white-glove outsourcing.

Industries We Serve

Why Ethiopia for BPO?

Ethiopia offers 40–60% cost savings, a large university-educated English-speaking workforce, strategic GMT+3 timezone positioning, and growing technology infrastructure. Apex BPO operates from Addis Ababa with ISO-aligned quality management and enterprise-grade SLAs.

Regional BPO Services

How to Get Started

Discovery & Scoping (5–7 days) — Audit, define scope, agree SLAs, assign account manager.
Team Build & Training (14–21 days) — Recruit and train dedicated team to your standards.
Live Delivery — Go live with shift management, QA, escalation paths, and daily reporting.
Review & Optimisation — Monthly reviews, quarterly SLA assessments, continuous improvement.

About Apex BPO

Contact Us

Location: Bole Sub City, Addis Ababa, Ethiopia

Phone: +251 911 598 197

WhatsApp: +251 911 598 197

Email: zionengineeringsolutionsplc@gmail.com

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