Privacy Policy

1. Who We Are

Apex BPO is a business process outsourcing company headquartered in Addis Ababa, Ethiopia. This policy explains how we collect and process personal data through our website and during the delivery of our outsourcing services to clients in the United States, United Kingdom, Australia, Canada, the UAE, and the European Union.

2. Data We Collect

• Enquiry data: name, business email, phone number, company, and message you submit through our contact form.
• Technical data: IP address, browser type, device, and pages visited, collected through standard web analytics.
• Client data: as a data processor we handle client end-customer data strictly under written Data Processing Agreements.

3. How We Use Your Data

Enquiry data is used solely to respond to your request, schedule discovery calls, and prepare proposals. We do not sell or rent personal data. We retain enquiry data for up to 24 months unless you request deletion sooner.

4. Legal Bases (GDPR)

We rely on (a) your consent when you submit a form, (b) legitimate interest in operating and improving our services, and (c) contractual necessity for client engagements. EU and UK clients should review our DPA template — see our Security & Compliance page.

5. Your Rights

Depending on your jurisdiction, you have the right to access, correct, delete, port, or object to the processing of your personal data. For HIPAA, GDPR, PIPEDA or similar requests, email zionengineeringsolutionsplc@gmail.com.

6. Security

We maintain administrative, technical, and physical safeguards including access controls, encryption in transit and at rest, audit logging, and staff training. Detailed controls are documented on our Security & Compliance page.

7. International Transfers

Personal data processed by Apex BPO may be transferred to Ethiopia. For EU/UK clients we rely on Standard Contractual Clauses and supplementary measures as required.

8. Contact

Questions about this policy? Reach our data team at zionengineeringsolutionsplc@gmail.com or call +251 911 598 197. See also our Terms of Service.