Our Services
Comprehensive BPO Solutions
Last Updated: April 2026
Apex BPO delivers 20 professional outsourcing services from Ethiopia — spanning call centre operations, customer support, data entry and processing, IT help desk, back office administration, and operations management. Every service is governed by formal SLAs with daily performance reporting and dedicated account management.
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Frequently Asked Questions
Apex BPO offers over 20 professional outsourcing services spanning call centre operations, customer support, data entry and processing, IT help desk, back office administration, and operations management — all delivered from Addis Ababa, Ethiopia.
Yes. Multi-function engagements are fully supported. Each function receives a dedicated, trained team operating under a unified SLA and reporting framework with a single account manager.
Every service is governed by a formal Service Level Agreement covering response times, quality scores, availability, and escalation procedures. SLA targets are customised per engagement and reported against daily.
Standard services go live within 14 to 30 days of contract signature. Complex or multi-function engagements may take up to 45 days. Your exact timeline is confirmed during the discovery call.
Yes. All engagements include daily performance reporting covering volume, quality, SLA compliance, and exceptions — with monthly QA reviews and quarterly business reviews.
Ready to scale your operations without scaling your headcount?
Book a no-obligation 30-minute discovery call. We will map your current process, identify the highest-impact functions to outsource, and give you a same-week indicative cost model — at no charge, with no commitment.
Or request pricing directly →