BPO for Real Estate & Property Management

Common functions include inbound enquiry and lead handling, viewing coordination, listing creation and property-portal management, tenant and landlord communication, lease and tenancy document processing, maintenance-request coordination, and service-charge and rent accounting. We tailor the scope to whether you are a sales brokerage, a lettings agency, or a property manager.

Yes. Speed of response is decisive in property, so enquiry handling runs under formal response-time SLAs across phone, email, and chat. Our UTC+3 base naturally overlaps UK, EU, US East Coast, and Gulf business hours, and coverage can be extended so enquiries are answered when prospects send them.

Yes. Our agents are trained on common property CRMs and listing portals and work inside your existing systems under permissions you control. Platform-specific training is included in onboarding, so listings, leads, and communications are logged where your team already works.

Yes, through our finance and accounting team — including service-charge accounting, rent reconciliation, supplier invoice processing, and portfolio reporting. Ownership of the ledgers and all payment approvals remain with you; we handle the processing accurately and on schedule.

Yes. Engagements start from a single dedicated team member with flexible terms, so a small agency or an independent property manager can offload admin without a full-time hire, then scale as the portfolio grows.